Confirming Your Order
Soon after placing your order with your valid email address, you will receive an email confirming your order and an order ID number.

Order Tracking
If you would like to inquire into the status of your order, or if you have questions, need further assistance, or would like to change your order, please call us 315-474-7166 or send us an email at customerservice@visiongear.com

When Will Your Order Arrive?
If you're trying to estimate when a package will be delivered, consider the following:

• Credit card approval must be received prior to processing.
• If you plan to ship your order to any address other than your billing address, for your protection your order will not be shipped until visiongear verifies this information with you.
• Overnight orders placed after 3:00 p.m. Eastern Time won't be processed until the following business day.
• Delivery only occurs on business days -- Mondays through Fridays excluding holidays. Delivery is available on Saturday for an additional fee.
• There are certain holidays that USPS does not pickup or deliver.
• Deliveries to Alaska, Hawaii and Puerto Rico may take an additional 1-2 days.
• USPS does not pickup or deliver orders on:

• Memorial Day - Tues., May 28th, 2002
• Independence Day - Thurs., July 4th, 2002
• Labor Day - Tues., Sept. 3rd, 2002
• Thanksgiving - Fri., Nov. 22nd, 2002
• Christmas - Fri., Dec. 25th, 2002